Skip to Main Content

Director Enterprise Systems Support

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

If you would like to bookmark this position for later review, click on the Bookmark link.  If you would like to print a copy of this position for your records, click on the Print Preview link.

Posting Details

Posting Details

Position Title Director Enterprise Systems Support
Department Enterprise Systems Support - 55220
Vacancy Number E185
Position Number 54
Location of Workplace Main UNCW Campus
Summary of Position

This position will serve as a strategic leader and manager for the Department of Enterprise Systems Support. The director provides leadership and direction in the design, review, development, deployment, recommendation and implementation of complex, mission critical enterprise software solutions. The position is held accountable for strategic decisions recommended to the CIO that fall under the purview of this department. The director serves on the ITS Management Team as the primary officer representing the department of ESS.

Duties and responsibilities include:
Manages the implementation of multiple simultaneous campus-wide projects

Builds and maintains analytics capacity to drive decisions with data

Leads data administration efforts through participation on Data Governance

Conducts outreach initiatives to provide leadership in the deployment and support of academic-focused technologies

Strategic decision making, implementation strategies, budget management, staff development, and timely deployment of upgrades

Performs software evaluation and vendor negotiation

Researches cost effective solutions

Assesses project requests, collaborates with campus constituents to determine university wide project priorities

Manages and/or provides in-depth technical expertise for complex projects

Annually reviews and presents organization planning and framework for the department of ESS to the CIO

Collaborates with campus community to encourage and promote innovative IT solutions for both academic and administration needs

Maintains an understanding of campus technology needs as well as a broad understanding of industry trends and best practices

Analyzes and modifies (as appropriate) organizational structure and policies and procedures to ensure effective and efficient delivery of services

Interacts with senior executive management, various planning committees, and faculty at the direction of the CIO

Serves on GA committees and councils as an official representative of UNCW with regard to ERP issues

Resource Management:
Effectively manages human and financial resources to align with programmatic, strategic, and operational goals for each major function within ESS

Strategic alignment of staff to accomplish departmental goals

Researches training opportunities and requirements for departmental staff to maintain or attain required competency levels to meet the business needs of the department

Completes performance evaluations and initiates discussions as necessary for improvement action plans

Manages maintenance contracts for enterprise systems

Forecasts expansion budget requests to be presented to the CIO

Maintains the fiscal integrity of ESS operating budgets

Appraises completed projects with management team to ensure the quality and quantity of services performed by staff meets or exceeds the expectations of the campus

Orchestrates procurement plans with outside vendors

Minimum Requirements

Knowledge, Skills and Attributes:
Able to effectively communicate to and collaborate with staff, customers, and senior administrators

Employee hiring, supervision and talent development

Strong team focus

Knowledge of web application development technologies

Familiarity with Identity and Access Management

Effectively represent the university in system-wide committees and other forums

Ability to work effectively as part of a collaborative management team

Experience leading

Banner/Colleague/PeopleAdmin operations, maintenance and upgrades

Programming experience

Experience with ODS

Experience with document imaging systems such as ImageNow

Experience with report writing, analytics and decision support

Experience managing data driven projects involving timelines, vendor relationships, and budgets to ensure projects are delivered with the highest quality and within specified time periods

Experience directing and managing staff responsible for acquiring, implementing, maintaining, upgrading and supporting enterprise systems in a university environment

Experience providing enterprise-level application support utilizing Oracle and SQL databases and Windows and Linux operating systems

Advanced analytical skills and understanding of delivering secure and accurate results

Experience with negotiating/working with vendors (Ellucian, Lexmark, Academic Partners, Blackboard, etc)

Educational background and work experience:
A four year degree in Computer Science or related field and 5 years of experience in the technology field with 1 year experience in management of technology staff or an equivalent combination of education and experience

Preferred Qualifications

At least five years of experience in management of technology staff in higher education is preferred

Primary Function of Organizational Unit

The Department of Enterprise Systems Support is a part of Information Technology Services (ITS) at the University of North Carolina Wilmington. ITS is an innovative organization committed to providing a technologically progressive environment for students, faculty and staff. The Department of Enterprise Systems Support provides innovative, stable, cost effective and secure enterprise solutions to the campus community. This includes day to day support for production applications and systems, timely implementation of upgrades and releases, development and analysis to support the operational requirements and mandates for production applications and systems and user access for production applications.

College/School Information
University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to learning through the integration of teaching and mentoring with research and service. A public institution with nearly 16,000 students, the university is known for its superb faculty and staff and powerful academic experience. With an array of high-quality programs at the baccalaureate and master’s levels, and doctoral programs in marine biology, educational leadership, psychology and nursing practice. UNCW is consistently recognized at a national level for academic excellence and affordability by publications like U.S. News & World Report, Kiplinger’s Personal Finance and The Business Journals. UNCW also recently earned the 2015 Community Engagement Classification from the Carnegie Foundation for the Advancement of Teaching, bestowed to higher education institutions dedicated to community involvement.

EEO Statement

UNC Wilmington actively fosters a diverse and inclusive working and learning environment and is an equal opportunity employer. Qualified men and women from all racial, ethnic or other minority groups, protected veterans, and individuals with disabilities are strongly encouraged to apply.

Applicant Instructions
Months Per Year 12 Months
Position Type Permanent
Anticipated Ending Date if Time-Limited Positions
Job Posting Date 07/25/2017
Priority Consideration Date 11/21/2017
Priority Consideration Information

Priority consideration will be given to applications received by the Priority Date; however, applications will be accepted until the position is filled.

Address application documents to

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. List of 3 Professional References
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).